Industry · Customer support
Support agents that remember the customer.
Keep what the agent learns about each customer, follow up on schedule, and call your helpdesk and CRM without exposing their credentials.
How it fits
Built from the primitives you already get.
Memory per customer
Recall past issues, preferences and fixes for the customer in front of the agent, not the whole support history.
Follow-ups on time
Queue delayed follow-ups and escalations with dedupe keys, and route failures to a dead letter queue for a human.
Helpdesk access by reference
Helpdesk and CRM tokens are injected per request, limited by host and method grants, and redacted from responses.
Attachments without tokens
Keep ticket attachments and reports in object storage. storage_sign gives the customer a short-lived link to download a report or upload logs, no token needed.
Build
Local-first development.
Build and test on your machine with the open-source engine. No cloud account needed: every primitive runs locally, with the same API as the cloud.
Install the CLI, then run primitives dev. Quickstart
Open source
Built in the open. Contribute freely.
The SDKs, the MCP server and the single-node engine are open source and actively maintained. Submit PRs, report issues, improve docs, or just star the repo to show support.
useprimitives/primitivesFork, star, or open a pull request